Shipping policy
Shipping Policy
Thank you for shopping with AdventGlow. Below you'll find information about how orders are processed, shipped, tracked, and delivered.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Processing times may occasionally be longer during weekends, holidays, periods of high order volume, or other circumstances outside our control.
Estimated Shipping Time
After your order has been processed for shipment, estimated delivery is typically 7–12 business days. Delivery times are estimates and may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.
Order Fulfillment
FaithPalace works with a third-party fulfillment supplier in China that ships orders directly to our customers. Because our products are fulfilled internationally, packages may originate from China and may be transferred between different logistics providers during transit.
Shipping Cost
We currently offer free tracked shipping to the United States unless otherwise stated at checkout.
Order Tracking
Once your order has been processed for shipment, tracking information will be provided by email when available. Tracking may initially display statuses such as “Shipment information received” while the package is awaiting pickup or its first carrier scan.
Shipping Carriers
We work with our fulfillment partner and various international and domestic logistics providers. The specific carrier may vary depending on the destination and shipping route. Packages may be transferred to a local carrier for final delivery.
Shipping Delays
While we aim for delivery within the estimated timeframe, occasional delays can occur due to customs processing, carrier disruptions, weather, holidays, high shipping volumes, or other circumstances outside our control.
If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us so we can investigate the shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.
Questions About Your Order?
For questions regarding shipping, tracking, or delivery, please contact us through the contact form on our website or email us at adventglowsupport@gmail.com.